Common Questions Anchor

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When does the 100 night trial begin?

Your 100 night trial begins when you receive your mattress, not when you place an order for it.

Can I try out the mattresses in-store?

Yes! Our mattresses are available in a few limited retail stores. Please go to to see if we're in your state!

Do I need a box spring?

No. Our mattresses are manufactured to be durable and can be placed directly onto your frame.

Can I use a platform bed?

Yes, we recommend using a platform bed for your Shuteye mattress as there is no need for a box spring.

Will Shuteye dispose of your old mattress?

No, Shuteye will not remove your old mattress for you.

How often should I rotate my mattress?

We recommend rotating your mattress every 180 days.

What size bed is right for me?

Can I sleep on my Shuteye mattress immediately?

We recommend you wait at least 12-24 hours before your sleep on your new mattress. This time allows the mattress to take it's full shape.

Shipping & Returns Anchor

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What is the return policy

Can I exchange my mattress?

Yes, we allow one exchange per order. However if you do exchange your mattress you are not allowed to return your new Shuteye mattress. Also, you will be charged or refunded the difference of the new mattress you exchange for.

How are mattresses shipped?

All mattresses are rolled packed and are shipped in a 20x20x40 box.

Warranty Anchor

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What's the warranty policy?

Delivery Anchor

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How long will it take to get my order?

All mattresses are made to order, so delivery times will differ based on your location. Typical delivery times are 7-10business days after your order is placed. To requests updates on your order, please reach out to

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